Ch. 11 - Listening: You have 2 purposes for listening: to connect with people and to learn. What could be important than this when getting to know somebody.
Ch. 12 - Passion: There is no substitute for passion. It is fuel for the will. If you want anything badly enough, you can find the willpower to achieve it. The only way to have that kind of desire is to develop passion. I like the comment "concetrate on what you do well and do it better than anybody else."
Ch. 13 - Positive Attitude: Having a positive attitude is essential. Your attitude is crucial because it determines how you act and who you are is who you attract. Having a positive attitude will inspire those around you and have a good attitude. The week that I fasted negativity I'll admit at times it was hard expectially at work with all the negativity around me and the work that I looked at was wrong, but making the choice to keep a good attitude and stay positive made the day easier and faster.
Ch. 14 - Problem Solving: The ability to solve problems effectively comes from experience facing and overcoming obstacles. This could also go with positive attitude because when dealing with a difficult problem having a positive attitude can help with the situation.
Ch. 15 - Relationships: If your focus is on what you can put into people rather than what you can get out of them, they'll love and respect you and these create a great foundation for building relationships. I believe the main purpose of this is love people.
Ch. 16 - Responsibility: Responsible people never protest, "That's not my job." They're willing to do whatever it takes to complete the work needed by the organization. I can relate to this because at work I hear "That's not my job" alot and I have said it as well, so I agree if you want to succeed, be willing to put the organization ahead of your agenda and be willing to go the extra mile.
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